Pintachat is committed to protecting the privacy and security of all users who interact with our WhatsApp Business Solution, Omnichannel Inbox, CRM, and Automation Platform (“Service”). This Privacy Policy explains how we collect, use, store, and protect your information when you access or use Pintachat.

By using Pintachat, you agree to the terms described in this Privacy Policy.

1. Information We Collect

1.1 Customer Data (End Users)

When your customers interact with your WhatsApp Business API number or other integrated channels through Pintachat, we may process:

1. Name
2. 
   
3. Phone number
4. 
   
5. Messages, media, and files sent through WhatsApp or other channels
6. 
   
7. Order or service information
8. 
   
9. Interaction history
10. 
    
11. Any additional information voluntarily provided by the customer
12. 
    

1.2 Business User Information

For businesses using Pintachat, we collect:

1. Business name and profile information
2. 
   
3. Contact person details
4. 
   
5. Billing and subscription information
6. 
   
7. Login credentials
8. 
   
9. User activity logs and settings
10. 
    
11. Connected WhatsApp Business API or channel configuration data
12. 
    

1.3 System & Technical Data

To maintain platform performance and security, Pintachat automatically collects:

1. Device information
2. 
   
3. IP address
4. 
   
5. Browser type and version
6. 
   
7. Usage analytics
8. 
   
9. API interaction logs
10. 
    
11. Delivery, read status, and metadata from WhatsApp Business API
12. 
    

2. How We Use Your Information

Pintachat uses data strictly for operational, functional, and service improvement purposes, including:

1. Enabling WhatsApp Business API messaging and omnichannel communication
2. 
   
3. Powering CRM functions, automation workflows, bots, and customer management
4. 
   
5. Delivering notifications, broadcasts, and customer support messages
6. 
   
7. Improving platform stability, analytics, and user experience
8. 
   
9. Verifying accounts and managing subscriptions
10. 
    
11. Detecting abuse, fraud, or policy violations
12. 
    
13. Complying with regulatory or legal requirements
14. 
    

We never sell or rent your data to third parties.

3. Data Sharing & Disclosure

Your data may be shared only in these scenarios:

3.1 With WhatsApp / Meta Platforms Inc.

As required to operate the WhatsApp Business API, certain data (e.g., message routing, metadata) will pass through Meta’s infrastructure in accordance with their own Privacy Policy.

3.2 With Trusted Service Providers

We may share data with third parties who support our operations (e.g., cloud hosting, security, analytics, payment gateways). All providers operate under strict confidentiality and data protection agreements.

3.3 With Business Owners (Clients)

Customer messages and information processed through Pintachat are shared with the business account that owns the WhatsApp number or communication channel.

3.4 Legal Compliance

We may disclose information if required by law, regulation, or valid legal request.

4. Data Security

Pintachat applies industry-standard security safeguards, including:

1. Encryption in transit (HTTPS/SSL)
2. 
   
3. Encryption at rest
4. 
   
5. Multi-layered access control
6. 
   
7. Secure server infrastructure
8. 
   
9. Real-time monitoring and audit logs
10. 
    
11. Regular security updates and vulnerability assessments
12. 
    

While we take strong measures to protect data, no system can guarantee absolute security.

5. Data Retention

We retain data only as long as necessary to:

1. Operate the Service
2. 
   
3. Comply with legal or billing obligations
4. 
   
5. Support analytics and reporting
6. 
   

Businesses may request data deletion, subject to WhatsApp’s API policies and legal requirements.

6. Your Rights

Business users and their customers may have certain rights based on applicable laws, including the right to:

1. Access their personal data
2. 
   
3. Request correction or deletion
4. 
   
5. Restrict certain types of processing
6. 
   
7. Request data export
8. 
   
9. Withdraw consent (where applicable)
10. 
    

To submit a request, contact us at support@pintachat.com

7. WhatsApp Business API Compliance

By using Pintachat, you acknowledge that:

1. WhatsApp processes data independently under its own Terms and Privacy Policy
2. 
   
3. Message delivery, encryption, and metadata follow WhatsApp’s technical standards
4. 
   
5. Businesses must comply with WhatsApp Commerce Policy, Messaging Policy, and opt-in requirements
6. 
   

8. Children's Privacy

Pintachat is not intended for children under 13, and we do not knowingly collect data from minors. Any such data found will be removed promptly.

9. International Data Transfers

Data processed through Pintachat may be transferred to and stored in servers located outside your country. We ensure adequate safeguards are in place to maintain data protection in accordance with applicable laws.

10. Updates to This Policy

Pintachat may update this Privacy Policy from time to time. Any changes will be posted with an updated revision date. Continued use of the Service constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

Pintachat

Email: support@pintachat.com

Address: Greenlake City Rukan Sentra Niaga Blok i no.7, Duri Kosambi, Cengkareng, Jakarta Barat, Indonesia, 11750