Pintachat — Cookies Policy

Last Updated: [Insert Date]

This Cookies Policy explains how Pintachat (“we,” “our,” “us”) uses cookies and similar tracking technologies when you visit our website, dashboard, or use our services (“Services”). By using Pintachat, you agree to the use of cookies as described in this Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve user experience, analyze performance, remember preferences, and support security.

Cookies may be:

1. Session Cookies (deleted after you close your browser)
2. 
   
3. Persistent Cookies (stored until they expire or you delete them)
4. 
   
5. First-Party Cookies (set by Pintachat)
6. 
   
7. Third-Party Cookies (set by external service providers)
8. 
   

2. How We Use Cookies

Pintachat uses cookies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for basic functions of the website and dashboard, including:

1. Logging into your account
2. 
   
3. Maintaining session security
4. 
   
5. Loading pages correctly
6. 
   
7. Preventing fraud and unauthorized access
8. 
   

Without these cookies, the website may not function properly.

2.2 Performance & Analytics Cookies

These cookies help us understand how visitors use the website, such as:

1. Page views
2. 
   
3. Click behavior
4. 
   
5. Traffic sources
6. 
   
7. User journey
8. 
   
9. Error logs
10. 
    

We use tools such as:

1. Google Analytics
2. 
   
3. Meta Pixel
4. 
   
5. Other analytics services
6. 
   

All analytics are used to improve experience and platform performance.

2.3 Functional Cookies

Used to remember your preferences, including:

1. Language selection
2. 
   
3. Saved settings
4. 
   
5. Dashboard preferences
6. 
   
7. Form inputs
8. 
   

These help personalize your experience on Pintachat.

2.4 Marketing & Advertising Cookies

These cookies allow us to:

1. Deliver relevant ads to users
2. 
   
3. Track campaign performance
4. 
   
5. Create custom or lookalike audiences
6. 
   
7. Retarget website visitors
8. 
   

Advertising partners may include Google, Meta (Facebook/Instagram), TikTok, or other networks.

2.5 Third-Party Integration Cookies

Pintachat may use cookies from third-party services integrated into our platform, such as:

1. Payment gateways
2. 
   
3. Support chat widgets
4. 
   
5. Embedded content
6. 
   
7. Tracking tools
8. 
   

These third parties may collect information according to their own privacy policies.

3. What Information We Collect Through Cookies

Cookies may collect:

1. IP address
2. 
   
3. Device type
4. 
   
5. Browser type
6. 
   
7. Pages visited
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9. Time spent on site
10. 
    
11. Referring website
12. 
    
13. Login session information
14. 
    
15. Interaction logs
16. 
    
17. Geo-location (general, not precise)
18. 
    

We do not store sensitive information (passwords, payment details) in cookies.

4. How to Manage or Disable Cookies

You can control cookies through your browser settings. Options may include:

1. Allowing or blocking all cookies
2. 
   
3. Blocking third-party cookies
4. 
   
5. Deleting cookies after each session
6. 
   
7. Receiving notifications when cookies are being set
8. 
   

Popular browser instructions:

1. Chrome
2. 
   
3. Firefox
4. 
   
5. Safari
6. 
   
7. Microsoft Edge
8. 
   

Disabling some cookies may affect the functionality of Pintachat.

5. Third-Party Cookies Disclaimer

Some cookies are set by third-party providers over which Pintachat has no direct control. These include analytics tools, ad networks, hosting providers, and embedded services.

We recommend reviewing their respective privacy policies:

1. Google Analytics
2. 
   
3. Meta Business Tools
4. 
   
5. Cloud hosting partners
6. 
   
7. Payment processing partners
8. 
   

6. Consent to Use Cookies

When you visit our website for the first time, you may see a cookie banner asking for consent. By continuing to browse the website, you agree to the use of cookies as outlined in this Policy.

For jurisdictions requiring explicit consent (e.g., EU):

1. Users can accept or decline non-essential cookies
2. 
   
3. Essential cookies will still be used for system operation
4. 
   

7. Updates to This Cookies Policy

Pintachat may update this Policy from time to time to reflect:

1. Changes in technology
2. 
   
3. Changes in legal requirements
4. 
   
5. Service improvements
6. 
   
7. Additional tracking tools
8. 
   

The updated version will be posted with a new revision date.

8. Contact Us

For questions about this Cookies Policy:

Pintachat — Data Protection Office

Email: support@pintachat.com

Address: Greenlake City Rukan Sentra Niaga Blok i no.7, Duri Kosambi, Cengkareng, Jakarta Barat, Indonesia, 11750